Frequently Asked Questions

Everything you need to know about your K-Pop shopping experience.

How long does international shipping take?

Standard international shipping typically takes 7 to 14 business days after dispatch, depending on the destination country and local customs processing times.

Are your products official SMTOWN merchandise?

Yes, all items sold on SMTOWN GLOBAL SHOP are 100% official, licensed products sourced directly from SM Entertainment.

Will my album purchase count toward the music charts?

Yes, all album sales from our store are reflected on major Korean music charts, including Hanteo and Circle Chart (formerly Gaon).

What is your return policy for damaged items?

We accept returns for defective or damaged items within 7 days of delivery. Please provide an unboxing video as proof of damage to facilitate the replacement process.

Can I cancel my pre-order?

Pre-orders can be cancelled as long as the status is 'Pending' or 'Processing.' Once the pre-order period ends or the item has been prepared for shipment, cancellations are no longer possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout process.