Returns & Exchanges

At SMTOWN GLOBAL SHOP, we want you to be completely satisfied with your purchase of official artist merchandise. If your order is defective or incorrect, you may request a return or exchange within 14 days of delivery provided the items remain in their original, sealed packaging.

1

Check Eligibility

Ensure your item is unopened, includes all original inclusions like photocards or posters, and is within the 14-day return window from the date of receipt.

2

Submit a Request

Contact our customer support team with your order number and clear photos or an unboxing video showing the defect or the incorrect item received.

3

Prepare Your Package

Once authorized, securely pack the items in their original shipping box to prevent damage during transit and attach the provided return authorization form.

4

Ship and Track

Send the package back to our fulfillment center using a trackable shipping method and share the tracking number with us to expedite your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing